Privacy Policy

The safeguarding and protection of your Personal Information is a priority for Life Beyond Sport (" LBS ", "we", "us" or "our"). The purpose of this privacy policy (the "Privacy Policy") is to detail our methods of collecting, using, storing and disclosing the Personal Information that you transmit to LBS when you use our website (the "Site") or when you communicate with us by any technological means (email, form, telephone). 

When you provide us with your Personal Information, you acknowledge that you have read and understood this Privacy Policy and consent to your Personal Information being treated as described below. 

IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY, PLEASE DO NOT USE OUR WEBSITE, OR SERVICES, OR SUBMIT ANY PERSONAL INFORMATION TO US. 

  1. DEFINITION OF PERSONAL INFORMATION 

"Personal Information" or "Personal Information" means any information relating to a natural person that allows that person to be identified, directly or indirectly. This may include, but is not limited to, first and last names, residential address, personal email address, personal phone number, date of birth, gender, and payment information (such as credit card information). Certain information, such as an individual's name, title, location, business contact information (including business address, email address, and telephone number), may be considered public information and is not subject to the same privacy protections as Personal Information under applicable laws. 

  1. WHO ARE WE? 

LBS is a virtual platform dedicated to offering semi-private or group consulting, counselling and mentoring services, specifically designed to support athletes transitioning from their athletic careers. In addition, LBS also acts as an informative "blog", offering a set of services aimed at supporting athletes in this critical phase of their professional lives (collectively the " Services "). The purpose of LBS Services is to support and guide athletes or former athletes in the management of the challenges they face, or may encounter, in their quest for a balance between their sports career and their personal life. However, these Services are by no means a guaranteed solution to these challenges, and should not be construed as such. For more information on the specifics of our Services, we invite you to consult our Terms and Conditions. 

  1. WHAT PERSONAL INFORMATION DO WE COLLECT? 

When you visit our Site or communicate with us, we collect certain Personal Information about you. As part of our Services, we may collect, process, and store different categories of Personal Information. These include: 

  • Identity information: last name, first name and date of birth; 

  • contact information: residential address, personal email address, personal telephone number; 

  • Demographic information: gender 

  • Billing and financial information: billing address, bank account information, and payment information (such as credit card information). 

  1. HOW DO WE COLLECT YOUR PERSONAL INFORMATION? 

We collect Personal Information about you through a variety of means, including directly from you as well as through the use of cookies and other technologies. Specifically, we collect Personal Information in the following ways: 

  • Directly from you. This includes Personal Information provided when you contact us through our Site or through our social media channels (Instagram, Facebook, YouTube, TikTok), including when you fill out a contact form to make an inquiry or make an appointment, when you create a customer portal, or interact with us on social media. 

  • Moreover, if you do, please note that your website must allow the users to choose to activate such cookies. This is typically done through a “cookie banner” where an user can activate or deactivate the cookies of his choice. Commented [KV6]: By law, your service contracts with your service providers must include clauses concerning the protection and confidentiality of personal information that you collect and to which your service providers have access by virtue of their mandate. These clauses must indicate: 1) the measures your service provider must take to protect the confidentiality of the personal information communicated; 2) ensure that the personal information is used only for carrying out the mandate or performing the contract; 3)ensure that the service provider does not keep the personal information after the expiry of the contract; 4) if the service provider becomes aware of any breach or attempt to breach confidentiality, they must immediately inform your privacy officer; and lastly 5) that you have the right to conduct any verification relating to confidentiality requirements. Cookies and other technologies. With your consent, we may collect Personal Information through the use of optional cookies, as described in more detail in the Section 9 below. 

  1. FOR WHAT PURPOSE DO WE COLLECT YOUR PERSONAL INFORMATION? 

We collect and use your Personal Information in order to provide you with our Services, manage our internal operations, and for marketing and advertising purposes. We may also use your Personal Information where you have provided your consent, or where permitted or required by applicable laws and regulations. 

More specifically, we collect and use your Personal Information for the following purposes: 

  • to respond to inquiries or appointment requests; 

  • to provide our Services; 

  • to process and evaluate applications to register for any of our Services; 

  • for general administrative purposes, including, but not limited to, managing billing, administering accounts, processing payments, and updating our internal records; 

  • to notify you of any changes to our Services; and 

  • for marketing and advertising purposes of our Services – we publish our customers' testimonials, comments and opinions on our Site and social networks only if they consent. 

  1. WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH? 

Your Personal Information may be shared with third-party service providers who provide us with website, application development, hosting, maintenance, and other technology services. These third-party service providers are bound by contractual obligations to ensure the confidentiality and protection of your Personal Information, in accordance with privacy laws, and are only permitted to access your Personal Information to the extent necessary to fulfill their service commitments to us. 

  1. PROTECTIVE MEASURES AND RISK 

We apply security standards to ensure the protection of the Personal Information we collect. To this end, we deploy adequate physical, technical and administrative security measures designed to safeguard Personal Information against unintentional or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, misuse or any other form of unlawful processing of Personal Information in our possession. Provisions are in place to ensure that only those personnel who require access to your Personal Information for legitimate business reasons have access to it. 

However, it is important to recognize that no method of transmission over the Internet or method of electronic storage is foolproof. Therefore, while we strive to protect your Personal Information by secure means, we cannot guarantee its absolute security. The same applies to the possibility that such Personal Information may be exposed, intercepted, disclosed, modified or destroyed in violation of our physical, technical or administrative security barriers. If you believe that any of your Personal Information has been 3 compromised, we invite you to contact us immediately using the contact information provided in the section 11 « Contact us below. 

  1. RETENTION PERIOD 

Your consent to the collection, use and disclosure of your Personal Information is valid for the period necessary to fulfill the purposes for which the Personal Information was collected, as set out in this Privacy Policy. Following the fulfillment of these purposes, we will retain your Personal Information only as long as necessary to meet our legal, regulatory and tax obligations. 

  1. USE OF COOKIES 

Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit our Site. They allow us to recognize your device on future visits and to personalize your online experience by remembering your preferences and settings. 

The use of cookies helps us to improve the quality of our Services, provide you with an optimized user experience, and analyze traffic on our Site. The information collected by cookies may include your IP address, the type of browser used, the pages visited on our Site, and the dates and times of access. This information is treated confidentially and is used to improve our Services and to better understand the needs and preferences of our users. 

You have the option to accept or decline the use of cookies by choosing which cookies you want to enable Commented [VJ8]: Jenna, can you please confirm if you use optional cookies? Moreover, if you do, please note that your website must allow the users to choose to activate such cookies. This is typically done through a “cookie banner” where an user can activate or deactivate the cookies of their choice. through our cookie banner that appears when you access our Site. However, please note that some features of our Site may not function properly without the use of certain cookies. 

  1. YOUR RIGHTS 

You have certain rights with respect to your Personal Information. 

In accordance with applicable laws, you may have the following rights: 

  1. access: you have the right to request access to the Personal Information we hold about you; 

  1. correction or update: if your Personal Information is inaccurate or incomplete, you have the right to request that such information be corrected or updated to ensure that it reflects true, accurate and up-to-date information; 

  1. Withdrawal of Consent: You may, at any time, withdraw your consent to the use, disclosure and retention of your Personal Information. However, please note that withdrawing your consent may affect our ability to provide you with the support or Services you request, as these are dependent on your Personal Information. 

Please note that, despite your request for access, correction or removal, we may be required to retain your Personal Information to comply with our legal and regulatory obligations. In such cases, we will inform you of the reasons for retaining your Personal Information and denying your request, in order to ensure the transparency of our decision-making process. 

To exercise any of these rights, or if you have any questions regarding the management of your Personal Information, please contact us using the contact information provided in the " Contact Us " section below. 

  1. CONTACT US 

If you have any questions, concerns or complaints about how we process your Personal Information, or if you wish to exercise any of the rights you have in relation to your Personal Information, as detailed in this Privacy Policy, please send us a written request to our Privacy Officer, Ms. Jenna Efford, at the following coordinates: JENNA EFFORD 

LIFE BEYOND SPORT 

Address: 309-1310 Ottawa Street, in the City of Montreal, Province of Quebec, H3C 0W9, Canada 

Email address: jenna.efford@hotmail.com